Responsible gambling

Responsible Gaming

At RioAce, we understand the importance of responsible gaming practices to ensure that our players have a safe and enjoyable experience on our platform. We want to provide you with information about the measures we take to prevent problem gambling, how you can identify your own spending habits, and what support is available if you need it.

Self-Exclusion

We offer self-exclusion as an option for our players who feel they may be at risk of developing a gaming problem. Self-exclusion means that you will not be able to access your account or place bets with us for the duration specified by you. If you decide to self-exclude, please contact our customer support team and we will guide you through the process.

Deposit Limits

To help you manage your spending habits, we offer deposit limits as part of our responsible gaming practices. You can set a daily, weekly, or monthly limit on how much you wish to spend on our platform. This way, you can ensure that you do not exceed an amount that is comfortable for you.

Time-Outs

If you feel that you need a break from gaming, we offer time-outs as an option. Time-outs allow you to pause your account for a specified period of time, during which you will not be able to access your account or place bets with us.

Identifying Problem Gaming Habits

We want to help you identify any potential problem gaming habits before they become a concern. If you notice that you are spending more money than you can afford on our platform, or if you feel that your gaming is having a negative impact on your life, please seek support.

Support Resources

If you or someone you know is struggling with problem gaming, there are resources available to help. We have partnered with organizations that specialize in providing support and guidance for individuals who may be at risk of developing a gaming problem. Some examples include:

• BeGambleAware.org
• GamCare.org.uk

Responsible Gaming Tools

We offer several tools to help you manage your gaming habits responsibly. These include:

• Deposit limits: Set a daily, weekly, or monthly limit on how much you wish to spend on our platform.
• Time-outs: Pause your account for a specified period of time to give yourself a break from gaming.
• Self-exclusion: Completely block access to your account and prevent you from placing bets with us.

How to Use Responsible Gaming Tools

To use our responsible gaming tools, please follow these steps:

1. Log in to your account and navigate to the "Responsible Gaming" section.
2. Select the tool you wish to use (deposit limits, time-outs, or self-exclusion).
3. Follow the instructions provided to set up your chosen tool.

What Happens Next

Once you have set up a responsible gaming tool, it will be activated immediately. You can access the tools at any time from the "Responsible Gaming" section of our platform.

We are committed to providing a safe and enjoyable gaming experience for all of our players. If you need help or support with responsible gaming practices, please do not hesitate to contact us.